i FAQ & INFO

Service Information

Everything you need to know before boarding — scales, build levels, ordering, and assembly.

What’s the difference between O scale and HO scale?+

O scale (1:48) is the larger format — big, detailed, and available assembled or powered. HO scale (1:87) is roughly half the size: a detailed shell and bottom chassis for custom mounting or static display. No trucks or lighting at HO size.

What does a shell include?+

A detailed printed body and basic bottom chassis, ready for custom mounting, priming, painting, or static display. HO models are offered as shells only.

What do assembled O scale cars include?+

A fully painted shell on a finished chassis, a custom LED interior lighting board, and MTH-style non-powered trucks with covers matched to each car type. Ready for your layout out of the box.

How do powered trains work?+

Powered builds add dual motors and a ProtoSound 2 or 3 board with real train audio, plus LED lighting and MTH-style trucks. They’re compatible with MTH DCS control systems.

How do I order?+

Use the configurator on the Fleet page to select a car, scale, build level, and quantity, then check out with Stripe or PayPal. You can also buy through our eBay store (3d_express).

Can you build a car that isn’t in the shop?+

Yes — that’s our favorite part. Custom builds are modeled from scratch in CAD with accurate detailing. Quotes start at a $1,000 minimum and can reach $2,000+ depending on complexity and licensing; CAD file ownership is negotiable. See Request a train.

Is there help with assembly?+

Yes. The new four-point diagonal mounting system makes assembly much simpler, and we publish step-by-step assembly videos. Stuck anyway? Email us.

Do the trains work with my MTH setup?+

That’s the goal. Trucks are MTH-style with model-specific covers, powered cars run ProtoSound 2/3, and everything is built for MTH DCS compatibility — plus tighter couplings for realistic consists.

Up Close

Detail shots from the workshop — shells, finishes, lighting and trucks, exactly as they ship.

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